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Your working relationship with the laboratory
The laboratories you use for crown and bridge and denture work may be close by or far away, either way, get to know your technician. An open relationship is necessary so that you can return work you consider inadequate and he/she can return inadequate impressions. (Try not to be insulted if a technician returns an impression - it is much better to retake the impression than to complete unsatisfactory work). Also, from time to time, unusual cases will occur which require inventive responses from both you and your technician.
If you are not happy with the quality of the work from your laboratory, you should discuss the matter with your principal (unless you are an associate, and therefore have an autonomous arrangement with your technician).
Usually, when a dentist (assistant or associate) works for a percentage of the total fees (i.e. non-salaried) the lab fees are split between the principal and the dentist.
Most labs use pre-printed prescription forms. In these you must fill out the dentist's name and address. Only the patient's surname should appear on the lab prescription (for reasons of confidentiality). You must specify the tooth (teeth) to be restored and the sort of material required.
Once the work has been fitted, the lab prescription docket should be kept inside the patient's notes. (It is part of the legal record).
Remember: it is the dentist's responsibility to ensure all lab work is adequately disinfected before it is returned to the lab.
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Alma Gauge, Copyright Davis Schottlander & Davis Ltd. 2004
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